RIGHTS &
RESPONSIBILITIES

Rights

  • Patients have the right to be treated with dignity and respect.
  • Patients have the right to fair treatment.  This is regardless of their race, religion, gender, ethnicity, age, disability or source of payment.
  • Patients have the right to have their treatment and other information kept private.  Only in an emergency, or if required by law, can records be released without member permission
  • Patients have the right to information from staff/providers in a language they can understand
  • Patients have the right to have an explanation of their condition and treatment that is easy to understand.
  • Patients have the right to know all abut their treatment choices.  This would mean no matter of cost or if they are covered or not.
  • Patients have the right to get information about their insurance services and role in the treatment process.
  • Patients have the right to information about providers
  • Patients have the right to know the clinical guidelines used in providing and/or managing their care
  • Patients have the right to provide input on their insurance policies and services.
  • Patients have the right to know about the complaint, grievance and appeal process.
  • Patients have the right to know about State and Federal laws that relate to their rights and responsibilities.
  • Patients have the right to know of their rights and responsibilities in the treatment process.
  • Patients have the right to share in the formation of their plan of care.
  • Patients have the right to request a copy of the practice privacy protections.

Responsibilities

  • Patients have the responsibility to give providers the information they need.  This is so they can deliver the best possible care.
  • Patients have the responsibility to let their provider know when the treatment plan no longer works for them.
  • Patients have the responsibility to follow their medication plan.  
  • Patients have the responsibility to treat those giving them care with dignity and respect.
  • Patients should not take actions that could harm the lives of insurance employees, providers or other Patients.
  • Patients have the responsibility to keep their appointments.  Patients should call their providers as soon as possible if they need to cancel visits.
  • Patients have the responsibility to ask their providers about their care.  This is so they can understand their care and their role in that care.
  • Patients have the responsibility to let their providers know about problems with paying fees.
  • Patients have the responsibility to follow the plans and instructions for their care.  The care is to be agreed upon by the member and provider.